Do you have any discount for first time users?

Yes! We offer 15% off for your first 3 orders. The money you can save is unlimited – the more you order, the more you save. You will be eligible for new user benefits as soon as you register with us. Once you register and sign in, we will automatically apply this coupon to your cart when you place orders.

How to use the first time user discount?

We offer 15% off for your first 3 orders. The money you can save is unlimited – the more you order, the more you save.

In order to claim the benefit:

1. Register with Factory Price Jewelry if you have not yet had an account with us

2. Sign in before you place orders so we can automatically apply the new user discount to your cart when eligible

3. If you don’t see the discount automatically applied to your cart, add to the cart coupon code: WELCOME15

What is your minimum order quantity?

We have no minimum order amount. Order as much or as little as you like!

How does the volume discount work?

We reward larger orders! Volume discounts apply to all products on our website, including promotional items. Below is how it works. We'll automatically apply the discount to your order at checkout. (Please note that the 15% New User Discount and Volume Discount cannot be combined.) 

Is it possible to cancel my order after placing it?

🔴 < 2 hours after order placement: Free cancellation.

🔴 2–6 hours after order placement: 30% handling fee deducted; 70% refunded.

🔴 6–12 hours after order placement: 80% handling fee deducted; 20% refunded.

🔴 12+ hours after order placement: No cancellations accepted.

For all cancellation requests, please email helpdesk@factorypricejewelry.com with the subject line "Cancellation Request" Our team will process your request according to the policy outlined above.

What kinds of payments are accepted?

We accept pretty much all the mainstream secure payment methods including PayPal, Visa, Mastercard, Maestro, Discover, American Express, Apple Pay, Google Pay, Meta Pay, Shopify Pay, Amazon Pay, Diners Club, Bancontact, iDEAL, and so on. 

What currencies can I use?

We accept all currencies.

Where do you deliver to?

We deliver worldwide.

How much does the shipping cost?

Shipping is free for orders over $150. The more you buy, the lower the shipping cost per item.  We by default use Standard Shipping for free shipping orders. Please note that, small items (i.e jewelry, jewelry-making supplies etc.) will ship by Air, while large items (i.e bags, jewelry boxes etc.) will ship by Ocean. 

For orders under $150, shipping costs vary by three key factors: shipping option (Standard Shipping or Express Shipping, Air or Ocean), destination country, and package weight. We calculate shipping costs for you at checkout before you proceed to pay. Luckily, Factory Price Jewelry gets favorable discounts from shipping vendors given our massive volume, which helps our customers save money.

Detailed rates for Standard Shipping and Express Shipping can be found here.

Detailed shipping policy can be found here. 

How long does it take for me to receive my order?

Receiving time = Processing time + Shipping time.

Your order will be processed, assembled, and shipped within 2-4 work days after receiving payment. Once the order is dispatched, the shipping time depends on the shipping option you choose and the shipping destination. We will show you the estimated transit time at checkout before you proceed to pay.

Detailed global transit time for Standard Shipping and Express Shipping can be found here.

Detailed shipping policy can be found here.

Can I choose other shipping agents?

Yes, we can transfer your order to your preferred shipping vendor. If you have one, send their details to helpdesk@factorypricejewelry.com or message our customer support online. We will take care of the rest of the logistics for you.

How can I track my order?

As soon as your order is dispatched, you will receive an email from us with the order status, tracking number and additional delivery instructions.

You can also log into your Factory Price Jewelry account to check the status of your order or message your dedicated concierge representative at any time.

How can I return or exchange my order?

Please check out our Return Policy here.

What is your refund policy for delayed packages?

Defective Products

Upon receiving your order, you will have 7 days to return or exchange defective items.  

Non-defective Products

If a product is non-defective but is different from what you expect, you can also return it. However, in this case, you will be responsible for the return shipping costs and any additional charges incurred.

Return Costs

Factory Price Jewelry covers all the costs associated with returning defective products including shipping cost and handling cost. There is no additional cost incurred for customers for defective products. Customers are responsible to cover the shipping costs associated with non-defecive products.

Return Process

✨ Take photos of the product you want to return, describe the problem, and send it to helpdesk@factorypricejewelry.com. Use “Return request: Order number + Product’s item number” as your email subject line.

✨ Our customer support team will assess the product's condition and respond to you within 24 hours.

✨ We'll reimburse you with either store credit or a refund through your original payment method. Store credit can be used immediately on our website. For refunds, the amount will appear in your original payment account within 3–5 business days.

✨ We will provide you with a detailed return address once your return request is approved. Please use local mail post to arrange the return and email us back the tracking number.

🛑 Please note that all returned items (defective or non-defective) must be in unused condition with their original packaging intact. We cannot accept returns for items that have been worn, damaged, washed, or altered in any way. In such cases, we will not process a refund.

Shipping Area

We deliver worldwide.

Shipping Options

For all deliveries we offer two shipment options: Standard Shipping and Express Shipping. Small items (i.e jewelry, jewelry-making supplies etc.) will ship by Air while large items (i.e bags, jewelry boxes etc.) will ship by Ocean. 

Shipping Rate

Shipping is free for orders over $150. We by default use Standard Shipping for free shipping orders. If you prefer to use Express Shipping for free shipping orders, the Standard Shipping fee will be deducted from the Express Shipping fee and you only pay the surcharge. Please note that, small items (i.e jewelry, jewelry-making supplies etc.) will ship by Air, while large items (i.e bags, jewelry boxes etc.) will ship by Ocean. 

For orders under $150, shipping costs vary by three key factors: shipping option (Standard Shipping or Express Shipping, Air or Ocean), destination country, and package weight. We calculate shipping costs for you at checkout before you proceed to pay.

See below Shipping time and rates for countries with most orders at Factory Price Jewelry.

* The shipping rates below are the average rate per kilogram. Shipping rates may fluctuate due to wholesale seasonality. As the package weight increases, the shipping rate per kilogram will decrease. Standard shipping per parcel starts from $20. Express shipping per parcel starts from $30. Actual shipping cost will be calculated at checkout. 

Express Shipping (By Air)

Standard Shipping (By Air)

* Shipping rate per kilogram goes down as the total package weight goes up. Rates listed above are the average level. Actual shipping rate will be calculated at checkout.  

Other than countries listed above, other countries we deliver to include Belgium, Sweden, Mexico, Brazil, Singapore, New Zealand, UAE, and Saudi Arabia.  

Shipping by Ocean

Once your order is assembled, delivery typically takes 18–25 days (for the parcel to be delivered to your door).

Receiving Time

Receiving time = Processing time + Shipping time. We typically take 2-4 days to assemble orders (processing time), plus shipping time: 7-9 days for Standard Air Shipping, or 4-6 days for Express Air Shipping, or 18-25 days for Standard Ocean Shipping. 

Processing time: Your order will be processed, assembled, and shipped within 2-4 work days after receiving payment.

Shipping time: Once the order is dispatched, the shipping time depends on the shipping option you choose and the shipping destination. We will show you the estimated transit time at checkout before you proceed to pay. 

Order Tracking

As soon as your order is dispatched, you will receive an email from us with the order status, tracking number and additional delivery instructions.

You can also log into your Factory Price Jewelry account to check the status of your order or message your dedicated concierge representative for timely delivery updates.

Customs and Duties

We deliver most orders with DDP (Delivered Duty Paid) terms, which means we handle shipping and customs clearance. This includes covering international shipping, customs clearance fees, taxes, and any import duties. For non-DDP packages, customers are responsible for customs and duties. If customers choose to clear customs for their packages on their own, customers will be responsible for the customs and duties incurred. 

Since customs legislation varies country by country, we are not able to calculate for you in advance. We suggest you find out customs duties and exemptions before placing orders. Fortunately, in most countries, goods under a certain value, or in certain categories, are exempt from clearance charges and import taxes. Goods exceeding a certain value and/or in non-exemptible categories are likely subject to import taxes and duties.