Do you have any discount for first time users?
Yes! We offer 15% off for your first THREE orders. The money you can save is unlimited – the more you order, the more you save. You will be eligible for new user benefits as soon as you register with us. Once you register and sign in, we will automatically apply this coupon to your cart when you place orders.
How to use the first time user discount?
We offer 15% off for your first THREE orders. The money you can save is unlimited – the more you order, the more you save.
In order to claim the benefit:
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Register with Factory Price Jewelry if you have not yet had an account with us
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Sign in before you place orders so we can automatically apply the new user discount to your cart when eligible
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If you don’t see the discount automatically applied to your cart, add to the cart coupon code: WELCOME15
What is your minimum order quantity?
We have NO minimum order amount. Order as much or as little as you like!
How does the volume discount work?
We reward larger orders! Volume discounts apply to all products on our website, including promotional items. Below is how it works. We'll automatically apply the discount to your order at checkout. (Please note that the 15% New User Discount and Volume Discount cannot be combined.)
|
Total Order Value |
Volume Discount |
|
$150 |
Free Shipping |
|
$500 |
5% |
|
$1000 |
10% |
|
$2000 |
15% |
Is it possible to cancel my order after placing it?
🔴 < 2 hours after order placement: Free cancellation.
🔴 2–6 hours after order placement: 30% handling fee deducted; 70% refunded.
🔴 6–12 hours after order placement: 80% handling fee deducted; 20% refunded.
🔴 12+ hours after order placement: No cancellations accepted.
For all cancellation requests, please email helpdesk@factorypricejewelry.com with the subject line "Cancellation Request" Our team will process your request according to the policy outlined above.
What kinds of payments are accepted?
We accept pretty much all the mainstream secure payment methods including PayPal, Visa, Mastercard, Maestro, Discover, American Express, Apple Pay, Google Pay, Meta Pay, Shopify Pay, Amazon Pay, Diners Club, Bancontact, iDEAL, and so on.
💎 We offer a 1% store credit bonus for bank transfers. If you'd like to pay via bank transfer, please email helpdesk@factorypricejewelry.com with the subject line "Bank Transfer" before checking out. Our dedicated team will guide you through the wire transfer process.
What currencies can I use?
We accept all currencies.
Where do you deliver to?
We deliver worldwide.
How much does the shipping cost?
Shipping is free for orders over $150. The more you buy, the lower the shipping cost per item.
For orders under $150, shipping costs vary by three key factors: shipping option (Standard Shipping or Express Shipping), destination country, and package weight. We calculate shipping costs for you at checkout before you proceed to pay. Luckily, Factory Price Jewelry gets favorable discounts from shipping vendors given our massive volume, which helps our customers save money.
Detailed rates for Standard Shipping and Express Shipping can be found here.
Detailed shipping policy can be found here.
How long does it take for me to receive my order?
Receiving time = Processing time + Shipping time.
Your order will be processed, assembled, and shipped within 2-4 days after receiving payment. Once the order is dispatched, the shipping time depends on the shipping option you choose and the shipping destination. We will show you the estimated transit time at checkout before you proceed to pay.
Detailed global transit time for Standard Shipping and Express Shipping can be found here.
Detailed shipping policy can be found here.
Can I choose other shipping agents?
Yes, we can transfer your order to your preferred shipping vendor. If you have one, send their details to helpdesk@factorypricejewelry.com or message our customer support online. We will take care of the rest of the logistics for you.
How can I track my order?
As soon as your order is dispatched, you will receive an email from us with the order status, tracking number and additional delivery instructions.
You can also log into your Factory Price Jewelry account to check the status of your order or message your dedicated concierge representative at any time.
How can I return or exchange my order?
Please check out our Return Policy here.