Do you have any discount for first time users?
Yes! We offer 15% off for your first THREE orders. The money you can save is unlimited – the more you order, the more you save. You will be eligible for new user benefits as soon as you register with us. Once you register and sign in, we will automatically apply this coupon to your cart when you place orders.
How to use the first time user discount?
We offer 15% off for your first THREE orders. The money you can save is unlimited – the more you order, the more you save.
In order to claim the benefit:
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Register with Factory Price Jewelry if you have not yet had an account with us
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Sign in before you place orders so we can automatically apply the new user discount to your cart when eligible
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If you don’t see the discount automatically applied to your cart, add to the cart coupon code: WELCOME15
What is your minimum order quantity?
We have NO minimum order amount. Order as much or as little as you like!
How does the volume discount work?
We reward larger orders! Volume discounts apply to all products on our website, including promotional items. Below is how it works. We will automatically apply to your order at checkout and update you in real time how close you are to unlock next tier of discounts.
|
Total Order Value |
Volume Discount |
|
$150 |
Free Shipping |
|
$500 |
5% |
|
$1000 |
10% |
|
$2000 |
15% |
Is it possible to cancel or adjust my order after placing it?
Our team starts working on assembling and inspecting products for you as soon as your order is paid, so unfortunately, it is not possible to cancel orders once placed. However, if the reason to cancel is extenuating, you can contact us at helpdesk@factorypricejewelry.com. We will try our best effort to work out a solution together with you.
What kinds of payments are accepted?
We accept pretty much all the mainstream secure payment methods including PayPal, Visa, Mastercard, Maestro, Discover, American Express, Apple Pay, Google Pay, Meta Pay, Shopify Pay, Amazon Pay, Diners Club, Bancontact, iDEAL, and so on. We don’t accept bitcoins yet
What currencies can I use?
We accept all currencies.
Where do you deliver to?
We deliver worldwide.
How much does the shipping cost?
Shipping is free for orders over $150. The more you buy, the lower the shipping cost per item.
For orders under $150, shipping costs vary by three key factors: shipping option (Standard Shipping or Express Shipping), destination country, and package weight. We calculate shipping costs for you at checkout before you proceed to pay. Luckily, Factory Price Jewelry gets favorable discounts from shipping vendors given our massive volume, which helps our customers save money.
Detailed rates for Standard Shipping and Express Shipping can be found here.
Detailed shipping policy can be found here.
How long does it take for me to receive my order?
Receiving time = Processing time + Shipping time.
Your order will be processed, assembled, and shipped within 2-4 days after receiving payment. Once the order is dispatched, the shipping time depends on the shipping option you choose and the shipping destination. We will show you the estimated transit time at checkout before you proceed to pay.
Detailed global transit time for Standard Shipping and Express Shipping can be found here.
Detailed shipping policy can be found here.
Can I choose other shipping agents?
Yes, we can transfer your order to your preferred shipping vendor. If you have one, send their details to helpdesk@factorypricejewelry.com or message our customer support online. We will take care of the rest of the logistics for you.
How can I track my order?
As soon as your order is dispatched, you will receive an email from us with the order status, tracking number and additional delivery instructions.
You can also log into your Factory Price Jewelry account to check the status of your order or message your dedicated concierge representative at any time.
How can I return or exchange my order?
Upon receiving your order, you will have 7 days to return or exchange items you purchase.
How? Take photos of the product, describe the problem, and send it to helpdesk@factorypricejewelry.com. Our customer support will respond to you within 24 hours.
Once your return request is approved, we will reimburse the full amount directly as store credit or through the original payment method.
Please note that returned items must be in unused condition with the original packaging. We do not accept a returned item that has been worn, damaged, washed, or altered in any way. For more details, please read our Return Policy here.